Support

Email us at contact@litongintl.com. Please include your support code: in the app, go to Me → Support code and tap it to copy.

How do I break down a video?

On Home, tap Pick a video, choose one up to 2 minutes long (you can trim it while picking), then tap Break it down. It usually takes 20 to 60 seconds. You can leave the app meanwhile; the report is picked up when you come back.

A breakdown failed. Did it use a credit?

No. Breakdowns that fail or take too long are returned automatically.

Do credits expire?

No. Credits you buy never expire.

Why does it say free tries are paused?

To keep Shotwise running for everyone, there’s a daily limit on free tries. Try again tomorrow, or buy credits to keep going now.

I changed phones. Can I keep my credits?

Credits belong to the phone you bought them on. Email us with the support code from your old phone if you have it, and we’ll help.

How do I delete my data?

In the app, go to Me → Delete my data. See the Privacy Policy for what this deletes.

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帮助与支持

请发邮件至 contact@litongintl.com，并附上你的支持码：在 App 里进入“我的 → 支持码”，点一下即可复制。

怎么拆解一个视频？

在首页点“选择视频”，选一个 2 分钟以内的视频（选择时可以剪辑），再点“开始拆解”。通常需要 20 到 60 秒。期间可以先离开 App，回来时会自动取回报告。

拆解失败了，会扣次数吗？

不会。失败或超时的拆解会自动退还次数。

次数会过期吗？

不会，购买的次数永不过期。

为什么提示“免费体验名额已满”？

为了让服务稳定运行，每天的免费体验有总量上限。请明天再试，或购买次数后立即使用。

换了手机，次数还能用吗？

次数属于购买时使用的那台手机。如果你还留着旧手机的支持码，请附上它给我们发邮件，我们会协助处理。

怎么删除我的数据？

在 App 里进入“我的 → 删除我的数据”。具体会删除哪些内容，请见隐私政策。